Last Revised: 22nd June 2020
This KOI Thé Malaysia Privacy Policy (“Policy”) describes KOI Café Malaysia Sdn. Bhd., (referred to as “ KOI Thé Malaysia” below) use and disclose personal information of customers collected through our websites and online services, including koithe.com, KOI Thé Malaysia Mobile Application, and other KOI Thé Malaysia owned or operated websites and online services that link to this policy (collectively, the “Sites”), through our programs and in our physical KOI Thé stores (“Services”). This Policy does not apply to websites and services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Policy. By accessing the Sites or utilising the Services, you hereby voluntarily consent to the use and collection of your information, including your personal information, personal preferences, any information of others provided by you, in the manner described in this Policy. Without limiting the generality of the foregoing, you authorise KOI Thé Malaysia to transmit your information outside Malaysia in the manner and for the purposes described in this Policy.
Personal Information that may be collected by KOI Thé Malaysia may include:
• Name, identity card number/ passport number, postal address, phone number, and e-mail address.
• Financial account information, such as credit card number and other payment information.
We may also collect information about you or others as you provided such as:
- If you create an account - your username, password, your birthday, gender, e-mail address and mobile phone number.
- If you buy goods at our stores or through our programs or otherwise - what you buy, where you buy, how frequently you buy, rewards you earn, and rewards you redeem.
- If you use our mobile applications - information such as your device ID, your transactions including possible loading value to your account, redeeming any value, balance transfer, balance enquiries, your location and stores near you and visited by you may be collected.
- If you take a survey or interact with us in various other ways - demographics information, your comments, feedback, questions or suggestions, and information about subjects that may interest you.
We may automatically collect online use information when you visit our Sites. This information may include information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests. Our collection of online use information may involve the use of cookies and Web beacons. Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Sites and your experience. We use cookies to see which areas and features are popular and to count visits to our Sites. Web beacons are electronic images that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. We may also use Local Shared Objects (Flash cookies). KOI Thé Malaysia may also collect aggregated data or anonymized data that does not directly identify you. We may combine information we collect about you with information we receive from third parties.
KOI Thé Malaysia may use information about you or others that you have provided on your own volition for purposes described in this Policy or disclosed to you on our Sites or with our Services. For example, we may use information about you or others that you provided to:
• Process and manage your purchase and use of KOI Thé Malaysia products and services, including your accounts and program participation, your use of the Sites.
• Respond to your customer service inquiries, post your comments or statements on any blog or other online forum maintained on our Sites, or take other actions in response to your inquiries or other Site activities.
• Create personalized promotions by combining your personal information with non-personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs.
• Communicate with you about your orders or purchases, your services, accounts and program participation, a contest or sweepstakes you have entered, and your requests for information.
• Communicate with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers in relation to food and beverage and catering services.
• For internal operations, including troubleshooting, data analysis, testing, research and service improvement.
• The data that we collect from you may be transferred to, and stored at, a destination outside Malaysia. By submitting your information and accessing the Sites, you consent and agree to such transfers.
KOI Thé Malaysia shares your personal information or information of others that you provided in limited ways.
• We may share personal information about you with others with your consent.
• We may share information with KOI Thé Worldwide and our parent and other affiliated companies.
• We may also share information with companies that provide support services to us (such as credit card processors or other payment services providers, mailing houses or website hosts) and that help us market our products and services (such as email vendors). These companies may use information about you to perform their functions on our behalf.
• We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements, with you, our corporate policies, and terms of use relating to your use of KOI Thé Malaysia products and services through the Sites or the Services, or (iii) to protect the rights, property or safety of KOI Thé Malaysia and affiliates, KOI Thé Worldwide and our employees, agents, customers, and others but only when it is reasonable to do so.
• If you participate in any blog or other online forum on our Sites, any personal information that you post on our Sites may be shared with other forum participants and Site visitors.
• In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, KOI Thé Malaysia may disclose customers statistics to those involved in the negotiation or personal information after the transfer.
We may also share aggregated or anonymized information that does not directly identify you.
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
KOI Thé Malaysia takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of personal information.
While we take these reasonable efforts to safeguard your personal information and information of others that you provided, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
We may update this privacy policy from time to time. When we do so, we will post the new privacy policy on this page and change the date at the top of the policy.
We encourage you to check the date of our privacy policy when you visit this Site for any updates or changes. We will notify you of any modified versions of the privacy policy that might materially affect the way we use or disclose your personal information or information of others that you provided.
We welcome your questions, comments and concerns about privacy.
KOI Thé Malaysia Customer Relations can be contacted online, at malaysia@koicafe.com or 03-83096988
(Our Customer Relations Team is available from Mondays to Fridays, 10am to 5pm.)